Support / Returns & Exchange

RETURNS FORM

To request a returns form, please email gullyclo.contact@gmail.com.

RETURNS & EXCHANGES

Customers have 14 days from the dispatch date (as stated in the dispatch confirmation email) to return items for a refund or exchange.

• Exchanges are available to UK customers only

• Items must be unworn, unwashed, and in original condition

• All tags must remain attached

• Items must be returned in their original packaging

• Discounted or promotional items are non-refundable and non-exchangeable

• Return postage costs are the customer’s responsibility

• Original shipping fees are non-refundable

• A completed returns form must be included with all returns, clearly stating whether a refund or exchange is requested

• Customers must confirm size availability before returning items for an exchange

• If the requested size is unavailable, a refund will be processed automatically

• Returns that do not meet policy requirements may be rejected and returned at the customer’s expense

• Returned items remain the customer’s responsibility until received by Gullyclo

Gullyclo reserves the right to refuse any return or exchange that does not comply with this policy.

NON-RETURNABLE ITEMS

We are unable to accept returns for items that:

• Show signs of wear, washing, alteration, or damage

• Are stained, stretched, bleached, or otherwise compromised

• Carry strong scents such as perfume, deodorant, aftershave, or smoke

• Are marked as SALE items

SHIPPING

• Orders are dispatched within 3 working days, excluding pre-orders

• All orders are sent via a tracked delivery service

• Customers are responsible for re-delivery costs if incorrect shipping details are provided

• GullyClo is not responsible for items damaged during transit

• Once an order has left our warehouse, responsibility transfers to the customer

• Customers must ensure they are available to receive their delivery

CUSTOMS & IMPORT FEES

International shipping charges do not include customs duties, taxes, or import fees. Any additional charges applied by local customs authorities are the responsibility of the customer. Please check with your local customs office for further information.

Anything Else

For any other queries, please email gullyclo.contact@gmail.com